Many of you are familiar with QuickPull, our popular soft reset application that lets you reboot your BlackBerry phone. What many of you may not realize is that while QuickPull’s functionality is fairly simple-click a button to reset your device-it actually uses a very complex series of components working in unison in order to achieve this. It’s not so surprising then that QuickPull generates more support requests than all of our other products combined. It’s a complex app (underneath).

The BlackBerry operating system (OS) is also complex–and always changing. While OS 5.0 has been around for a little while now, there’s been a lot of kinks to work out, and you know what that means… leaked builds! Nearly 50% of our user base likes to dabble in leaked builds to try out the latest and greatest RIM has to offer. Unfortunately RIM does not always (ever?) take into consideration individual apps as they work hard to develop the next leak. Enter breakage.

That is the case with QuickPull (Free and Pro) on OS builds 5.0.0.400-5.0.0.710. An ugly bug in these OS versions prevent QuickPull from ever working. We’re not even sure how these OS versions got approved to become official releases, but we realize that even some of our more reserved upgraders may be affected by this problem. The only advice we can offer is to not upgrade above OS 5.0.0.400. The only known build above that to work with QuickPull is OS 5.0.0.711. Build 711+ appears to only be out/leaked for the Bold 9000 device at this time.

Now, inevitably many users will get the urge to reply to this post with messages like “My QP doesn’t work on OS 5.0.0.545. Please help me” or “bb not working halp plx” and we will feel a tingle of sympathy as we leave your comments in the unapproved state for eternity. So let’s avoid any possible heartache and use the support tab at the top if you need support. Our support team does NOT monitor these comments! We are hopeful that soon these series of builds will pass and the Dark Ages of BlackBerry sans QuickPull will end.